C2Educate

Center Director in Training

Job Locations US-WA-Kirkland
Posted Date 2 days ago(9/22/2021 10:27 PM)
Job ID
2021-4403
# of Openings
1
Category
Center Director

Overview

C2 EDUCATION – THE COMPANY

 

C2 Education is the nation’s leading company focused on helping students achieve acceptance into the college of their dreams. We have helped over 100,000 middle and high school students through personal tutoring for SAT/ACT test preparation, schoolwork grade improvement, and college admissions counseling. These services are delivered through our network of over 150 centers in 14 states; and our 1,200+ dedicated employees all focused on helping students succeed.  C2 Education has some of the most skilled teachers in the country. Our teachers score at or above the 95th percentile in the subjects they teach and complete extensive training.  C2’s curriculum for the SAT, ACT, AP tests, math, reading, and writing is unique and comprehensive. Our proprietary SAT curriculum alone contains over 10,000 study questions.  We believe that every student has great potential for academic and personal growth. We are so much more than a test prep center. Our teachers, personalized curricula, and college counseling resources set us apart, with most of our students succeeding in getting into the top colleges in the country.

 

Over the past year in the face of the COVID pandemic, C2 Education transitioned to 100% virtual class delivery. In recent months we have begun pivoting to hybrid delivery, with both virtual and in-center teaching. This combination is a key differentiator, with our customers’ desire to combine both learning approaches for their children.

 

Our Mission: “At C2, we believe in our students and in their potential for greatness. We take students towards their dreams. C2 helps our students and their families benefit from a better education, now and always.”

 

Center Director in Training Position Summary

The Center Director in Training is a critical position in C2.  It is an active developmental position that gives you the full 6 weeks of immersive onboarding as well as several months of on the job training. This will give you an outstanding foundation to transition into a permanent Center Director role in your own center when an opening arises. Due to our continued growth in the region, Center Director positions normally open up every few months.   As an overview, our Center Directors professionally manage and grow C2 Education Geographic Trade Area (GTA) Operations. This includes delivering outstanding academic experiences and successful outcomes for our students, and engaging conferences with their parents both in-person and via virtual online video; growing enrollments and renewals; and managing operations to C2 standards in a hybrid (virtual and in-center) operating environment (includes process, financial, and people administration and compliance). The Center Director leads the GTA team, tracks student progress, conducts student and family conferences and academic guidance sessions, and upholds high-quality customer service. The Center Director is the “Face of C2 Education” and is a Brand Ambassador.

Role:

The Center Director will:

  • Provide outstanding academic services to students and their families in all GTA locations
  • Increase GTA enrollments through excellent customer service and expertise, as well as fluent knowledge of college admissions, local schools, libraries, potential partners, and online community groups
  • Meet or exceed operating performance targets
  • Recruit and develop a high-performing team of educators
  • Operate seamlessly in a virtual online and in-center operating environment

Responsibilities

Responsibilities of the Role:


• Ensure delivery of C2 programs and initiatives for our families in alignment with our Mission.


• Create academic plans for students, and manage teachers to deliver student outcomes.


• Oversee student testing and monitoring of all students’ academic progress.


• Manage center lead contacts


• Conduct conferences inside the center [unless customer prefers virtual] with prospective customers to review their child’s needs and deliver new enrollments for C2’s programs and services. Ensure contracts are complete and accurate.


• Conduct conferences inside the center [unless customer prefers virtual] with parents and students to review progress, adjust academic plans, and renew enrollments.


• Develop and maintain relationships with local schools and business communities and actively participate in community events as a C2 representative.


• Develop and execute local marketing activities, as well as companywide marketing programs

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• Recruit, hire, manage and provide ongoing development and support to teachers and center staff.


• Meet enrollment targets and operational excellence standards. Operational standards include our standards relating to process, controls, and compliance on finance, HR, and academics.


• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets.


• Other responsibilities – as required by the business

 

Key Skills and Competencies

Mission Driven

  • Highly motivated by the opportunity to help students and their families achieve their academic goals in order to enhance their opportunities for the future and change their lives. Love learning and helping others learn. Relish building relationships with students and their families.

Growth Driven

  • Ability to directly align parent and student needs with the benefits of C2 programs and services to create both new enrollments and existing customer renewals.
  • Demonstrates initiative and resourcefulness in expanding on existing customer base to increase enrollments.

Customer Focus

  • Meets the expectations and requirements of internal and external customers.
  • Exhibits professional and approachable demeanor; understands they are often the “Face of C2 Education”.
  • Fosters an environment of open communication with students and parents to ensure a positive and effective relationship

Passion for Results

  • Consistently achieves key performance indicators on a month-to-month basis
  • Ability to prioritize and focus on key objectives, which may change from month to month
  • Demonstrates persistence and follow up.

Works well with others

  • Inspires energy in others, especially center team
  • Relationships are based on respect, partnership, and support rather than position and hierarchy

Team Leadership

  • Inspires energy in other, especially center team
  • Relationships are based on respect, partnership, and support rather than position and hierarchy
  • Recruits, develops, and manages performance of center team

Personal Drive and Development

  • Possesses intrinsic motivation

Communications

  • Effective communications both in virtual and in-center environments
  • Proficient in using all communication media including in person, phone, and video
  • Ability to build engagement and trust in virtual relationships, whether with customers or with team members

Hybrid Work Environment

  • Learning agility – able to adapt to changes in work environment by changing behaviors as required. Able to acquire new skills as required
  • Time management, planning, and prioritization
  • Ability to manage and growth a full network of virtual relationships
  • High tolerance for ambiguity

 

 

Qualifications

  • Bachelor’s Degree required
  • 3-5 years progressive career growth in management or consultative sales
  • Experience managing in a virtual operations and team environment
  • Background in academic services/ education / consultative sales / hospitality / multi-unit services/ health and wellness services
  • Experience in recruiting, leading, and developing effective teams, including virtually
  • Understanding the current landscape of the college admissions process and/or local school system preferred
  • Bilingual in English and Korean or Mandarin beneficial
  • Highly proficient in online meeting platforms, presentation applications, social media account management, as well as supporting technical knowledge
  • Proficient in Microsoft Office and Google applications
  • Ability to travel to Atlanta for annual conference, as well as in-person meetings as needed (less than 10%).
  • Ability to travel to operating locations within GTA as required

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