Over the past year, C2 Education transitioned to 100% virtual class delivery. In recent months we have begun pivoting to hybrid delivery, with both virtual and in-center delivery. This combination is a key differentiator, with our customers’ desire to combine both learning approaches for their children.
The Education Coordinator is integral to the success of C2 Education by providing support in center management, tracking student progress, and providing quality customer service. The Education Coordinator is often the first point of contact between C2 Education and prospective customers, and must uphold high standards of excellence in customer service and support of C2’s programs and services.
Actively support C2 Education hybrid (virtual and in-center) Geographic Trade Area (GTA) Operations. The Education Coordinator is integral to the success of C2 Education by providing support in center management, tracking student progress, and providing quality customer service. The Education Coordinator is often the first point of contact between C2 Education and prospective customers, and must uphold high standards of excellence in customer service and support of C2’s programs and services.
The Education Coordinator will:
Key Competencies/Success Factors:
Highly motivated by the opportunity to help students and their families achieve their academic goals in order to enhance their opportunities for the future and change their lives. Love learning and helping others learn. Relish building relationships with students and their families.
Demonstrates initiative and resourcefulness in expanding on existing customer base to increase enrollments.
Dedicated to meeting the expectations and requirements of internal and external customers.
Exhibits professional and approachable demeanor; understands they are often the “Face of C2 Education”.
Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution
Passion for Results
Consistently achieves key performance indicators on a month-to-month basis
Ability to prioritize and focus on key objectives, which may change from month to month
Ability to organize and manage multiple responsibilities successfully
Demonstrates persistence and follow up.
Effective communications both in virtual and in-center environments
Proficient in using all communication media including in person, phone, and video
Ability to build engagement and trust in virtual relationships, whether with customers or with team members
Works well with others
Inspires energy in others, especially center team
Influences others even if no formal authority
Relationships are based on respect, partnership, and support rather than position and hierarchy
Personal Drive and Development
Possesses intrinsic motivation
Hybrid Work Environment
Learning agility – able to adapt to changes in work environment by changing behaviors as required. Able to acquire new skills as required
Time management, planning, and prioritization
Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
Ability to manage remote teachers
Ability to work independently
High tolerance for ambiguity